As this pandemic continues, we understand the need to be flexible
and adapt in an effort to continually provide the best possible
service, while keeping our staff and customers safe. As such,
our office availability may fluctuate. However, we will continue
to check our email regularly, along with phone messages, and will
reply promptly. We will update this page accordingly with our
Office Status: Closed to public access. If your
matter is urgent and you must attend our office, please make an
appointment by contacting Lori Crandell at 204-453-1155 or firstname.lastname@example.org
Courier Service: Call ahead to arrange a date/time
for delivery. Contact Tabatha Funk at 204-453-1155 or email email@example.com
COVID-19 requirements: A mask or face covering
must be worn when in the office building and in our office. If
it is necessary to be in our office, please practice social distancing.
Inspections: Regarding warranty claims, site
visits to homes are temporarily suspended. We ask that homeowners
provide adequate photos/videos to illustrate alleged defects.
Alternatively, the inspection will be done remotely via videoconferencing.
Regarding builder construction inspections, please continue to
contact Jay Kent (204-453-1155 or via mobile at 204-781-3467 or
via email firstname.lastname@example.org) to arrange
required inspections in accordance with your Mandatory Inspection
Requirement. Our preference is to do inspections using videoconfrencing
(Google Duo or FaceTime). If this is not possible, Jay will do
a site visit at his discretion and be wearing a mask and gloves.
The representative being met on site must be wearing a mask as
well. If there will be additional persons or trades on site during
the inspection, please advise Jay in advance. If these additional
persons/trades are not wearing a mask, they should temporarily
leave the site during the inspection. Social distancing must be
adhered to. If the inspection cannot be done at all, you must
provide photos of the areas to be inspected, at the direction
Warranty Claims: Homeowners, please rest assured
that the warranty on your home is not affected and we remain available
to adjudicate warranty claims and answer your questions. We have
had inquires about whether warranty coverage can be extended.
Coverage periods will not be extended. They remain the
same per section 2 of the Warranty and time limits for
the submission of a warranty claim also remain the same (section
18 – 23 of the Warranty). You
can view our 5-year warranty certificate here.Please note
that warranty repairs may become delayed due to difficulties ordering
products, limited availability of trades, and other issues related
to the pandemic. We expect this, and it will not affect your warranty
claim, as long as your claim has been properly submitted to our
office within your coverage period and we are aware of the delays.
Also, note that your builder will have their own policies concerning
entering your home due to COVID-19. Please respect these policies.
If you have questions or concerns about how COVID-19 is affecting
your warranty claim/repairs, please contact Lori Crandell at 204-453-1155