COVID-19 Information

As this pandemic continues, we understand the need to be flexible and adapt in an effort to continually provide the best possible service, while keeping our staff and customers safe. As such, our office availability may fluctuate. However, we will continue to check our email regularly, along with phone messages, and will reply promptly. We will update this page accordingly with our current status.

Office Status: Closed to public access. If your matter is urgent and you must attend our office, please make an appointment by contacting Lori Crandell at 204-453-1155 or

Courier Service: Call ahead to arrange a date/time for delivery. Contact Tabatha Funk at 204-453-1155 or email

COVID-19 requirements: A mask or face covering must be worn when in the office building and in our office. If it is necessary to be in our office, please practice social distancing.

Inspections: Regarding warranty claims, site visits to homes are temporarily suspended. We ask that homeowners provide adequate photos/videos to illustrate alleged defects. Alternatively, the inspection will be done remotely via videoconferencing.

Regarding builder construction inspections, please continue to contact Jay Kent (204-453-1155 or via mobile at 204-781-3467 or via email to arrange required inspections in accordance with your Mandatory Inspection Requirement. Our preference is to do inspections using videoconfrencing (Google Duo or FaceTime). If this is not possible, Jay will do a site visit at his discretion and be wearing a mask and gloves. The representative being met on site must be wearing a mask as well. If there will be additional persons or trades on site during the inspection, please advise Jay in advance. If these additional persons/trades are not wearing a mask, they should temporarily leave the site during the inspection. Social distancing must be adhered to. If the inspection cannot be done at all, you must provide photos of the areas to be inspected, at the direction of Jay.

Warranty Claims: Homeowners, please rest assured that the warranty on your home is not affected and we remain available to adjudicate warranty claims and answer your questions. We have had inquires about whether warranty coverage can be extended. Coverage periods will not be extended. They remain the same per section 2 of the Warranty and time limits for the submission of a warranty claim also remain the same (section 18 – 23 of the Warranty). You can view our 5-year warranty certificate here.Please note that warranty repairs may become delayed due to difficulties ordering products, limited availability of trades, and other issues related to the pandemic. We expect this, and it will not affect your warranty claim, as long as your claim has been properly submitted to our office within your coverage period and we are aware of the delays. Also, note that your builder will have their own policies concerning entering your home due to COVID-19. Please respect these policies. If you have questions or concerns about how COVID-19 is affecting your warranty claim/repairs, please contact Lori Crandell at 204-453-1155 or

© 2008  New Home Warranty Program of Manitoba Inc.